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Get the right VIP Services Representative job with company ratings & salaries. Duelling Piano Bars/ Lounges Shopping:partnership with the Detroit Institute of Arts, designated theme game days at Comerica Park Defined and tracked campaign effectiveness and adjusted strategies accordingly Corporate Sponsored Management Academy Graduate Class of 2012 Credit Training manual editor Created guidelines for Host position at the Ford Field Tunnel Club Hosts several dinners for guests to increase clientele Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission Departmental/ Company representative for several sponsored organization Casino Host Trainer Rewards program Mlife Trainer for Beau Rivage and MGM Grand Detroit Interim Supervisor for VIP Service Department Interim Supervisor for Mlife Desk staff Developed pricing strategies while balancing firm objectives with customer satisfaction maximization Directed and coordinated marketing activities and policies to promote products and services Initiated market research studies and analyzed findings Developed and implemented campaigns for email, online advertising, search engines and direct mail VIP Service Representative , 08/2007 to 02/2010 MGM Grand Detroit – 1777 Third Street Managed high call volume with tact and professionalism Received in-bound calls in response to various mailing and invitations Resolved guest complaints within scope of authority Assisted in telemarketing as it relates to generating new business and maintaining existing customer base Ensured charges, credits and complimentaries are posted to individual guest folios Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Initiated operations improvements to improve overall call center productivity ​ Media and Event Coordinator , 02/2005 to 03/2007 Winco Enterprises Oversaw all phases of video production for tv and radio commericals, from pre- to post-production Boosted Chandler Park Family Aquatic Center media presence by 74 % by through a media marketing campaign Coordinated with the talent relations department to facilitate execution and payment of talent contracts Supervised 8 staff, including offering feedback and enforcing deadlines Acted as a liaison between Wayne County Parks/ Chandler Park Family Aquatic Center and media outlets Supplied marketing expertise to all company departments Developed innovative marketing and PR strategies Leveraged technical resources to design and create campaign deliverables, including e-mail invitations, articles and marketing videos Increased consumer awareness and achieved sales targets Assisted in the increased of attendance of the Summer Swim Day Camp program by 96% in 2006 Wrote, co-produced and managed the company's first television commercial Launched Summer Swim Day Camp Information Tour Attended severaltrade shows each year to preserve company relations with distributors, customers and media personnel Managed all internal, external and crisis communications Drafted and edited content for organizational publications, including employee newsletters new website Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences Collaborated with production team to coordinate advertisements and promotion Coordinated and managed sponsorships and sponsorship activation Handled media purchasing from all media outlets Created messages, position statements and other corporate communications based on company's objectives Served as the point of contact for severalspeaking engagements and product award submissions each year Established and maintained external communications calendar, and managed scheduled assignments Education Bachelor of Arts :

The food was excellent and portions were generous.

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